Our Policies

Policies and Procedures:

 

Hours, Minimums and Deadlines:

  • Order desk hours are 9 AM to 5 PM, Monday through Friday
  • Orders are accepted via phone, fax, email, or through your Sales Representative
  • Our delivery minimum is $200 or 3 cases. Orders less than $200 are subject to a $10 freight charge. We are unable to ship orders under $100.
  • Order deadlines are the day prior to your scheduled delivery day. Please see your sales representative or call the office for specified routes. South Routes - 1:00 PM; North Routes - 3:00 PM

 

Discounts:

  • Volume discounts may be built across the entire MPW catalog. 
  • Volume discounts are not available on items noted as NET.
  • Any order that does not meet our delivery minimum ($200/3 case) will not be extended Mix & Match (MM) or By The Glass (BTG) discounts.

 

Terms:

  • Terms are net 30 days on approved credit. A 1.5% interest fee will be assessed on unpaid balances after 42 days and every 30 days thereafter. 
  • Accounts with a balance over 30 days are subject to C.O.D. delivery.

 

Credits:

  • Credits must be reported within 5 business days from the date of delivery.
  • Credits are accepted via phone, fax, email, or Bill of Lading. If reporting via Bill of Lading, please allow up to 3 weeks for processing.
  • Drivers do not make deductions at time of delivery and will only accept returns with a pick up slip.
  • Returns due to a misorder may be subject to a 10% restocking fee.
  • We will honor manufacturer defects and quality issues on a case by case basis.

 

Pricing and Promotions:

  • All prices are subject to change. For current pricing and catalog, please contact your sales representative or the office.
  • Monthly Specials run from the 1st day to the last delivery day of each month.
  • The charge to split a case is $2.00/case for specific wines only.
  • We strive for accuracy in our publications, but in the event of a pricing error, we will honor the correct price and make adjustments as necessary. We will not honor a published price as a result of a typographical error.   

 

 

 

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